Buying from UDC

Buying from Unicycle.com should be a simple and pleasurable experience, hopefully you should find the answers to any questions you might have about ordering goods from our website in the categories below.

You can buy from Unicycle.com by many methods online using a Credit or Debit card through the website or call us on 0800 980 0711 and we will process your order for you.

If you cannot find the answer to your questions please do no hesitate to contact us.

Here you will find more information on

Why buy from Unicycle.com?
How secure is it?
How much does delivery cost?
How long does delivery take?
Buying and shipping to outside the Europe

FAQs

Q. Why buy from Unicycle.com?

A.
At Unicycle.com we are all unicyclists and have many years experience in unicycling - we know what is good and bad in a unicycle! We are a specialist unicyclist store with hundreds of unicycles and unicycle accessories.

Whereas your local bike shop may have a unicycle or two in stock, if you are lucky, is it going to be the right one for you? We have a wide range so can supply the unicycle to suit your needs, whether you just want a basic unicycle to learn on, a unicycle to perform on or a specialist off-road or trials unicycle.

We sell a complete range of spares for unicycles for upgrading or just maintenance and only sell spares that are appropriate for unicycles. From Pedals and Tyres to Tools and Safety equipment, we have used our years of experience to find the most suitable products at the best prices delivered to your door.

Q. How secure is it?

A.
At Unicycle.com realise we that one of the greatest worries that people have about purchasing on the web is that of security. We use one of the biggest payment gateways in SagePay. When you order from our site the data is sent directly to Sagepay and the merchant (Gemcrest Ltd t/a Unicycle.com) never has access to your credit card details.

Trustwave Seal shows you that this site has the highest level of encryption available today. It also shows that this site has passed an extensive validation process which Trustwave guarantees their identity with a warranty of $500,000.

We also have ISSA accreditation. IDIS is the official merchant accreditation scheme for delivery standards and best practice. It is based on the ISIS Code of Practice for e-Commerce.

The only information that Unicycle.com holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. You can view/edit your personal profile at any time using a password. If you have any worries about security please feel free to contact us here.

Q. How much does delivery cost?

A.
The quick answer is that if you live in the UK (on the mainland) and have ordered a single unicycle your shipping cost will be approximately £7.90, if you live in the Highlands and the Islands of Scotland shipping will be £13.50, and the Isle of man and Northern Island is £17.91 (Multiple Items will naturally be more).

We have an 'Estimate Shipping and Tax' module when you add things to your shopping cart on the site this allows you to get an accurate cost before you commit to buy. This works for all of Europe as well as the UK.

Should you live outside the EU you need to email us with a request of what you want and we will produce you a quotation for shipping. This will generally speaking be by DHL which calculates it's costs on both weight and volume, so we pack you order then get an exact cost for you rather than guessing. We will also remove the UK sales tax (VAT) from your order.

If you have any questions on how much shipping will be please email us contact@unicycle.uk.com

Q. How long does delivery take?

A.
Under normal conditions goods are dispatched the same day if the order arrives before 2.30pm and should arrive with you within two carrier working days in the UK, please note our couriers only collect and deliver on weekdays. Small items under 2kg are sent by Royal Mail. Sometimes your order may contain special items, like wheel builds, which may take up to 10 working days to be dispatched - there are very few of these items and it will be highlighted in the product description.

You will be advised of any delay or if any of your ordered items are not available. Deliveries will not take longer than 28 days. Any exceptions to this, such as; items that are out of stock or need manufacturing especially, should be marked in the product description. Please contact us to check delivery times for these items.

In the unlikely event that your goods are lost or damaged in transit please contact us as soon as possible. We will arrange with you to replace or repair the goods as quickly as possible.

Q. Buying and shipping to outside the Europe

A.
We can ship to outside the EU, but our shipping system can not do this automatically with any sense of efficiency. This is due to the packages needing to be both weighed and measured before we can get a shipping cost.

What we need from you is either an email indicating:
Quantity and items (giving us the product code helps) you want
Your full name
Your delivery address
A valid email address

or

You can log in and make your self a wish list and then send it to us.

We will then email you a proforma invoice and a paypal request for payment. The bill will be in UK Pounds.

Please note that we will deduct for you UK sales taxes (VAT) which is 20%. Although when the goods enter your country there may be a charge put on it by the customs, we can not predict this charge.

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