Customer Service

 

 

 

 

Customer Service

 

We are all unicyclists at Unicycle.com. Our offices are open between 8:00am and 4:00pm and all emails, messages and phone calls are responded by us. We aim to respond to all enquiries with the same working day.

You can contact us by:

  • Email at contact@unicycle.uk.com
  • Using our contact form
  • Using our online chat
  • By phone using our free phone number 0800 980 0711
  • By direct phone using +44 1642 361203 or +44 1642 361254
  • By writing to us at:
    • The Grange Business Centre
    • Belasis Avenue
    • Billingham
    • Stockton
    • TS23 1LG

 

 

  • All prices are in UK Pounds Sterling.
  • UK sales tax (VAT) is charged at 20% (except for zero rated products) to all orders shipped within the ECC.
  • Prices on the website are displayed including VAT, but exclude shipping.
  • Orders to be shipped outside the ECC will have VAT removed in the checkout.
  • All orders are dispatched with a full UK VAT receipt unless specifically requested not to be.
  • We will try to maintain prices as advertised but reserve the right to change before you place an order.
  • Orders placed before 2:30pm on weekdays will be processed and dispatched that day. Order received after that time will processed the next working day.
  • The website has live stock control, so if it says it is in stock... it is. Should there be a stock error or a faulty product we will contact you when we process the order.
  • If your order cannot be fulfilled we will contact you and you will be offered an alternative or given a full refund.
  • The company behind Unicycle.com (UK) is Gemcrest Limited registered in England 2843029
  • Gemcrest Limited (with Unicycle.com Inc. USA ) are the franchisors for the Unicycle.com.
  • Our UK VAT Number is GB 647 6952 88

 

Delivery

 

Although we are a UK store we can ship almost anywhere in the world. We charge shipping at cost on all orders unless you have arranged for collection in person from our premises. In our shopping basket we have a Shipping and Tax estimator; this will give you the exact cost for the items in your basket based on weight and volume for your exact country/postcode. Should your country not be in the list please contact us for a manual shipping quote.

We optimise the shipping for weight and location by use different shipping companies.

Orders placed before 2:30pm on weekdays will be processed and dispatched that day. Order received after that time will processed the next working day. If the service you select has a tracking service we send you the tracking number in our emailed VAT invoice Delivery will not take longer than 28 days, typically delivery within the UK is a next day service. Do contact us if your order is late and we will investigate. In the unlikely event that your goods are lost or damaged in transit we will arrange with you to replace or repair the goods as quickly as possible.

Unicycle.com has franchises all around the world and they may be able to deliver more economically than we can we recommend checking your local Unicycle.com.

 

 

Unicycle.com realise that one of the greatest worries that people have about purchasing on the web is that of security. We use one of the biggest payment gateways, Paypal. We have two options for you; Paypal express can take the payment directly from your paypal account or you can use the form on the checkout page to take payment from your credit or debit card. When using the form the data is sent directly to Paypal and the merchant (Gemcrest Ltd t/a Unicycle.com) never has access to your credit card details. Trustwave Seal shows you that this site has the highest level of encryption available today. It also shows that this site has passed an extensive validation process which Trustwave guarantees their identity with a warranty of $500,000.

The only information that Unicycle.com holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. You can view/edit your personal profile at any time using a password. If you have any worries about security please feel free to contact us here.

 

Privacy Policy Statement

 

Unicycle.com holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through the process of registering a profile.

We WILL NOT pass your name and address to ANY third parties. You can view/edit your personal profile at any time, including removal/inclusion in the mailing list. If you have any questions about data protection please contact us here.

Read our full Privacy Policy here.

 

Cookies

 

Almost all websites require cookies to function. These allow your selection to pass between the pages on the site. These are only temporary and when you close your browser they will be gone. The exception is if you have at item in your shopping cart, this information will be held on your machine for 24hours; it will then expire. We also use Google Analytics for general analysis of visitors to our site This information is only general information and does not hold any personal data of yours - here is Google's policy.To see more about our cookie policy and see a list of all of the cookies that we go see here. If you would like to know more about Cookies and their functions here is a link to allaboutcookies.org

You can read more about cookies in our Privicy Policy.

 

Site Links

 

To give added value of our expertise and experience Unicycle Source has provided hyperlinks to websites maintained or controlled by others. We are not responsible for and do not endorse the contents of, use of, or any of the products or services offered in these sites.

 

Reviews and Testimonials

 

We encourage you to leave a review for each of the product you have purchased from us. Please feel free to leave a critical review as it will help other customers. You can see all our reviews on a single page here.

We also have a testimonial section on this site. We would appreciate hearing your comments about our products and service.

If you would like to review Unicycle.uk.com you can read them on our review pageCiao

 

Satisfaction

 

Guarantee - The unicycles have a one year warranty against manufacturer’s defects. We also go beyond the legal requirements, we offer you a 28 day cooling off period on all purchases. Just return it us unused, in resellable condition (that includes the box) and we will give you an unconditional refund. At Christmas we go beyond this as we know that sometimes your well thought out presents are not appreciated. After this period we will repair, or exchange for an equivalent product if a defect is found. Note that damage caused by incorrect assembly (pedal threads or over tight bearings clamps) are specifically excluded. Contact us as soon as you find a defect and we will issue return information. We will refund shipping charges incurred in an authorised return of defective products.

Refunds - We offer you a 28 day cooling off period on purchases. Contact us and we will issue you with a return instructions. Items should be returned in unused condition along with the original packaging and a copy of your invoice. You will be responsible for the cost of return of the product.

Exchanging products - Should you wish to exchange an item please contact us within 28 days. We will issue you return instructions. Items should be returned in unused condition along with the original packaging and a copy of your invoice. We will generate an invoice/credit for any cost difference. You will be responsible for the cost of return of the product to us, but we will return the item to you free of charge.

Complaints - Should you not be happy with our service or products, please do contact us. You will receive an acknowledgement of receipt and a preliminary response within 2 working days. We will work with you to resolve the matter you have raised. Your concerns and complaints will be treated personally, confidentially and seriously. Your satisfaction is importance to us. We are proud of our high standards and want to keep them up.

 

Nothing in the above guarantee affects your legal rights.