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Customer Service

Unicycle.com realise that one of the greatest worries that people have about purchasing on the web is that of security. We use one of the biggest payment gateways in SagePay.  When you order from our site the data is sent directly to Sagepay and  the merchant (Gemcrest Ltd t/a Unicycle.com) never has access to your credit card details. Trustwave Seal shows you that this site has the highest level of encryption available today. It also shows that this site has passed an extensive validation process which Trustwave guarantees their identity with a warranty of $500,000.

The only information that Unicycle.com holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. You can view/edit your personal profile at any time using a password. If you have any worries about security please feel free to contact us here.

General Terms and Conditions

All prices are in UK Pounds Sterling and include VAT @ 20% except for the books which are zero rated. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Your order will be passed directly to Sagepay while you are protected by a secure, certified web page.  Your credit card data can not be seen by anyone at Gemcrest limited.  Our VAT registration number: GB 647 6952 88.

Orders for outside the EEC do not include VAT and the import duties will be the responsibility of the purchaser. The shopping cart will recalculate the price excluding VAT. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated on a zone system.  The site can give you a shipping quotation before you actually order the goods, just put things in to your shopping basket using the BUY NOW button and then view basket.  Orders for outside the EEC may require a manual quotation. If this is the case then the shopping cart will inform you, you then need to email your order and your address to us; we will send you a quotation along with a payment request.

Under normal conditions goods are dispatched the same day if the order arrives before 2.30pm and should arrive with you within 2 carrier working days. You will be advised of any delay or if any of your ordered items are not available. Deliveries will not take longer than 28 days .

In the unlikely event that your goods are lost or damaged in transit please contact us as soon as possible. We will arrange with you to replace or repair the goods as quickly as possible. Please read the section on guarantee.

We maintain a large stock of items but we are at the whim of our suppliers, so unfortunately all of our products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled we will contact you and you will be offered an alternative or given a full refund. The web site at unicycle.uk.com is for sales to the EU, if you wish to order from outside then please contact us and we will quote you a price and delivery. Please remember that we have North American, New Zealand, Scandinavian, German, Australian, Danish, Costa Rican, Japanese, Korean and Canadian partners who may be able to deliver to certain areas of the world more economically. 

Satisfaction

We guarantee our products against any kind of manufacturing defect, however, our responsibility is limited to those items recognised as faulty by ourselves. If your product should develop such a fault within 28 days of purchase we will repair it, or exchange it for an equivalent product if available. Contact us as soon as you find a defect with your item and we will then issue you a returns number so that we can track it. We will refund any shipping charges incurred in an authorised return of faulty merchandise.

Refunds, If you are unhappy with an item purchased please let us know!! You ARE our business and if you are unhappy we will make every effort to correct the problem. Should all else fail we offer you a 7 day cooling off period from the date that you receive the goods. Should you decide to return the goods then please contact us and we will issue you with a returns number. Then return the item in an unused condition along with the original packing and a copy of the sales receipt. We will then give you a full refund within 30 days although you will be responsible the cost of return.

Data Protection (Privacy Policy)

Unicycle.com holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through the process of registering a profile.

We WILL NOT pass your name and address to ANY third parties. You can view/edit your personal profile at any time, including removal/inclusion in the mailing list. If you have any questions about data protection please contact us here.

Cookies

As with most websites, this website required cookies to function.  These allow your selection or order to pass between the pages on the site. These are only temporary and when you close your browser they will be gone.  The exception is if you have at item in your shopping cart, this information will be held on your machine for 24hours; it will then expire.  We also use Google Analytics for general analysis of visitors to our site; this information is only general information and does not hold any personal data of yours - here is Google's policy.

To see more about our cookie policy and see a list of all of the cookies that we go see here.

Should you not wish to accept any cookies from our site you may block them within the Privacy settings on your browser.  Should you do this you will still be able to browse the site but you will be unable to place an order through our site.  Should you wish to you can call us on 0800 980 0711 during office hours and we will take your order.

If you would like to know more about Cookies and their functions here is a link to allaboutcookies.org

Customer Support and Service

You can contact us by any of the following means. The office is staffed Monday to Friday and you may telephone between 9.00am and 5.30pm. At times other than this or if there is no staff member available you will be able to leave a voice mail message. We will return your call at the earliest possible opportunity. Emails are responded to within one working day.

Email: contact@unicycle.uk.com

Tel: 0800 980 0711
(+44) 1642 361 203 (International Calls)

Unicycle.com
The Grange Business Centre
Belasis Avenue
Billingham
Stockton
TS23 1LG (UK)


Complaints Procedure

Should you have any concerns or complaints, please address them in the first instance to Complaints. You will receive an immediate acknowledgement of receipt, and at least a preliminary response within 2 working days. Our preliminary response will, at the very least, provide a detailed plan and timescale for dealing with the matter you have raised. In most cases we anticipate resolving any issue within 2 days of receipt of your communication. All concerns and complaints will be treated personally, confidentially and seriously. Your satisfaction with the service you have received from Unicycle.com is of paramount importance to us, and we welcome your comments.

Site Links

To give added value of our expertise and experience Unicycle Source has provided hyperlinks to websites maintained or controlled by others. We are not responsible for and do not endorse the contents of, use of, or any of the products or services offered in these sites.


Reviews

If you would like to review Unicycle.uk.com you can read them on our review page or read what others say about them on an independent site Ciao


Nothing in the above guarantee affects your legal rights.